Below is a comprehensive Delivery Policy for CLEAR PATHS LLC, written in English, tailored to your business as a residential solar energy company based in Des Moines, Iowa. The policy is designed to be clear, professional, and compliant with U.S. consumer protection standards, reflecting your company’s details (CLEAR PATHS LLC, 1126 Loomis Ave, Des Moines, IA 50315, [email protected], CEO Monique Phillips Cunningham, phone (925) 725-6525, website clearpaths.cc) and your business model of selling and installing solar panels with full upfront payment, as specified in prior communications. It incorporates your partnership with Solar SME, Inc. (2630 Aero Drive, Grand Prairie, TX 75052, [email protected]) as your supplier and addresses the delivery process for solar products (e.g., solar panels, inverters, Tesla Powerwall, EV chargers). The policy is suitable for posting on your website (clearpaths.cc) or including in customer contracts, ensuring transparency and clarity for Iowa homeowners.

CLEAR PATHS LLC Delivery Policy

Effective Date: March 20, 2025

Contact Information:
CLEAR PATHS LLC
1126 Loomis Ave, Des Moines, IA 50315
Email: [email protected]
Phone: (925) 725-6525
Website: clearpaths.cc
Authorized Representative: Monique Phillips Cunningham, CEO

At CLEAR PATHS LLC, we are dedicated to providing high-quality solar energy solutions, including solar panels, inverters, battery storage systems (e.g., Tesla Powerwall), and electric vehicle (EV) chargers, sourced from our trusted supplier, Solar SME, Inc. (2630 Aero Drive, Grand Prairie, TX 75052, [email protected]). Our mission is to deliver clean, affordable, and sustainable energy to Iowa homeowners with exceptional service and transparency. This Delivery Policy outlines the terms and procedures for the delivery of products purchased from CLEAR PATHS LLC, ensuring a seamless experience from order placement to receipt of your solar system components. Please review this policy carefully before making a purchase.

1. Overview

CLEAR PATHS LLC specializes in the sale and installation of residential solar energy systems, requiring full upfront payment upon signing a purchase agreement. Our delivery process is designed to ensure timely and secure delivery of solar products to your specified location, typically your home or a designated site in Iowa. We work closely with Solar SME, Inc., a Tesla Certified Installer, to procure high-quality products (e.g., monocrystalline solar panels, inverters, Tesla Powerwall, Level 2 EV chargers) and coordinate delivery logistics. This policy applies to all products delivered as part of your solar system purchase.

2. Delivery Process

2.1 Order Placement
To initiate delivery, customers must place an order by signing a purchase agreement and making full upfront payment, as per CLEAR PATHS LLC’s payment policy. Orders are submitted via email to [email protected] or through our website (clearpaths.cc). Each order specifies:

  • Product details (e.g., number of solar panels, inverters, battery storage units, EV chargers).
  • Delivery address (typically your home address or installation site in Iowa).
  • Requested delivery timeline, subject to availability and permitting schedules.

2.2 Order Confirmation
Upon receipt of your order and payment, CLEAR PATHS LLC will confirm the order within five (5) business days via email to your provided address or by phone at (925) 725-6525. We will coordinate with Solar SME, Inc. to verify product availability and provide an estimated delivery date, typically within 7-14 business days from order confirmation.

2.3 Delivery Coordination
CLEAR PATHS LLC partners with Solar SME, Inc. and reputable freight carriers to deliver products to your specified delivery point. Deliveries are made under Incoterms 2020 DDP (Delivered Duty Paid) terms, meaning all shipping costs, duties, and taxes are included in the purchase price unless otherwise stated in the purchase agreement. The default delivery point is 1126 Loomis Ave, Des Moines, IA 50315, for staging, or your home address if specified in the order.

2.4 Delivery Timeline
The delivery timeline varies based on order size, product availability, and logistics:

  • Standard Delivery: 7-14 business days from order confirmation for in-stock products (e.g., solar panels, inverters).
  • Special Orders: 2-4 weeks for custom or high-demand items (e.g., Tesla Powerwall, specific EV charger models).
  • Project Timeline: Delivery is part of a 4-8 week process from order placement to installation, including permitting and grid connection, as outlined in our purchase agreements.

Customers will receive a tracking number and estimated delivery date once the order ships. Contact us at [email protected] or (925) 725-6525 for updates.

3. Delivery Conditions

3.1 Delivery Point
Products are delivered to the address specified in your purchase agreement, typically your home or installation site in Iowa. You must ensure:

  • The delivery site is accessible for freight carriers (e.g., no low bridges, narrow roads, or restricted access).
  • A responsible adult is present to receive and sign for the delivery, unless pre-arranged with CLEAR PATHS LLC.
  • The site has adequate space to store products securely until installation (e.g., garage or covered area).

3.2 Risk of Loss
Risk of loss transfers to the customer upon delivery to the specified delivery point. CLEAR PATHS LLC and Solar SME, Inc. ensure products are securely packaged to prevent damage during transit. Customers must inspect products upon receipt (see Section 4).

3.3 Shipping Costs
Shipping costs are included in the purchase price under DDP terms. If additional delivery requests (e.g., expedited shipping, alternative delivery address) incur extra costs, these will be communicated and agreed upon in advance.

3.4 Delivery Delays
CLEAR PATHS LLC strives to meet estimated delivery timelines. Delays may occur due to:

  • Supply chain issues (e.g., product shortages at Solar SME, Inc.).
  • Weather conditions (e.g., Iowa winter storms).
  • Force majeure events (e.g., natural disasters, government restrictions).

If a delay occurs, we will notify you within three (3) business days via email ([email protected]) or phone ((925) 725-6525), providing an updated timeline or alternative solutions.

4. Inspection and Acceptance

4.1 Inspection Period
Customers must inspect delivered products within five (5) business days of receipt to verify:

  • Products match the order specifications (e.g., number of panels, model of Tesla Powerwall).
  • No visible damage or defects (e.g., cracked panels, damaged packaging).

4.2 Reporting Issues
If products are damaged, defective, or non-conforming (e.g., do not meet UL 1703 or IEC 61215 standards for panels), notify CLEAR PATHS LLC immediately at [email protected] or (925) 725-6525. Provide:

  • Order number and delivery date.
  • Description of the issue.
  • Photos or documentation of damage or non-conformance.

4.3 Resolution
For verified issues, CLEAR PATHS LLC, in coordination with Solar SME, Inc., will:

  • Replace defective or non-conforming products at no cost, typically within 7-14 business days.
  • Arrange return shipping for damaged items, covered under our warranty terms (see Section 5).
  • Issue a refund only if replacement is not feasible, per our Refund and Returns Policy.

Failure to report issues within five (5) business days may limit remedies under warranty terms.

5. Warranty and Returns

5.1 Product Warranties
Products delivered by CLEAR PATHS LLC are covered by warranties through Solar SME, Inc.:

  • Solar Panels: 10-year warranty against defects; 25-year performance warranty (80% output).
  • Inverters: 5-year warranty against defects.
  • Battery Storage (e.g., Tesla Powerwall): 10-year warranty, ensuring 90% round-trip efficiency.
  • EV Chargers: 5-year warranty for Level 2 chargers.

Warranty claims for delivered products must be submitted to [email protected] with proof of purchase and evidence of defects.

5.2 Returns
Returns are subject to our Refund and Returns Policy. Generally, products are non-returnable after the three (3) business day cooling-off period due to their customized nature, except for defective or non-conforming items. CLEAR PATHS LLC will cover return shipping costs for approved warranty claims.

6. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery address and contact information during order placement.
  • Ensuring the delivery site is accessible and safe for freight carriers.
  • Inspecting products promptly upon receipt and reporting issues within five (5) business days.
  • Storing products securely until installation to prevent damage or theft.

CLEAR PATHS LLC is not liable for delays or damages caused by incorrect delivery information or inaccessible sites.

7. Cancellations and Modifications

7.1 Order Cancellations
Customers may cancel orders within the three (3) business day cooling-off period after signing the purchase agreement, before delivery begins, for a full refund. Submit cancellations to [email protected]. After this period, cancellations are not permitted due to procurement and customization, except in cases of force majeure (see Section 7.3).

7.2 Order Modifications
Changes to delivery address or product specifications must be requested in writing to [email protected] at least seven (7) business days before the scheduled delivery date. Modifications are subject to approval and may incur additional costs or delays.

7.3 Force Majeure
If delivery is prevented by force majeure (e.g., natural disasters, supply chain disruptions), CLEAR PATHS LLC will notify you and offer options to reschedule delivery or cancel the order with a full refund, processed within ten (10) business days.

8. Limitations of Liability

CLEAR PATHS LLC is not liable for:

  • Delays or damages caused by customer-provided incorrect delivery information or inaccessible sites.
  • Indirect or consequential damages (e.g., lost energy savings, property damage due to customer negligence).
  • Delays due to third-party actions (e.g., carrier delays, Solar SME, Inc. supply issues) beyond our control.

Our liability is limited to the purchase price of the delivered products.

9. Governing Law

This Delivery Policy is governed by the laws of the State of Iowa, without regard to its conflict of laws principles. Disputes will be resolved through negotiation, mediation, or arbitration in Des Moines, IA, as outlined in our purchase agreements.

10. Contact Us

For questions, delivery updates, or issues, please contact:
CLEAR PATHS LLC
1126 Loomis Ave, Des Moines, IA 50315
Email: [email protected]
Phone: (925) 725-6525
Attn: Monique Phillips Cunningham, CEO

We aim to respond within two (2) business days.

11. Amendments

CLEAR PATHS LLC reserves the right to update this Delivery Policy. Changes will be posted on clearpaths.cc, and significant updates will be communicated via email ([email protected]) or phone ((925) 725-6525). The most current version applies to all deliveries.