Contact Information:
CLEAR PATHS LLC
1126 Loomis Ave, Des Moines, IA 50315
Email: [email protected]
Phone: (925) 725-6525
Website: clearpaths.cc
Authorized Representative: Monique Phillips Cunningham, CEO

At CLEAR PATHS LLC, we are committed to protecting the privacy and security of our customers’ personal information. As a Des Moines, Iowa-based company specializing in the sale and installation of residential solar energy systems, including solar panels, inverters, battery storage systems (e.g., Tesla Powerwall), and electric vehicle (EV) chargers, we value transparency and trust. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with us through our website (clearpaths.cc), email ([email protected]), phone ((925) 725-6525), or in-person services. This policy applies to all customers, prospective customers, and website visitors.

1. Information We Collect

We collect information to provide and improve our solar energy services, process orders, and communicate with you effectively. The types of information we collect include:

1.1 Personal Information

  • Contact Details: Name, email address (e.g., when you email [email protected]), phone number, and mailing address (e.g., for billing or site assessments).
  • Financial Information: Payment details (e.g., bank account or credit card information) for processing full upfront payments, as required by our payment policy.
  • Property Information: Details about your home, such as roof type, energy usage, and location, collected during consultations or site assessments.
  • Identification Information: Government-issued ID or tax identification numbers, if required for solar incentive applications (e.g., federal Investment Tax Credit, Iowa Solar Energy System Tax Credit).

1.2 Non-Personal Information

  • Website Usage Data: IP addresses, browser type, device information, pages visited, and time spent on clearpaths.cc, collected via cookies and analytics tools.
  • System Performance Data: Energy production and usage data from installed solar systems, collected through smart monitoring apps provided by our supplier, Solar SME, Inc. (2630 Aero Drive, Grand Prairie, TX 75052, [email protected]).

1.3 How We Collect Information

  • Directly from You: When you request a consultation, submit an order, or contact us via phone ((925) 725-6525), email ([email protected]), or our website’s contact form.
  • Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) when you visit clearpaths.cc.
  • From Third Parties: From our supplier, Solar SME, Inc., for warranty or technical support purposes, or from utility companies for net metering and incentive applications.

2. How We Use Your Information

We use your information to provide high-quality solar energy solutions and ensure a seamless customer experience. Specific uses include:

  • Processing Orders: To design, procure, and install solar systems (e.g., panels, Tesla Powerwall, EV chargers) sourced from Solar SME, Inc.
  • Customer Support: To respond to inquiries, schedule consultations, and provide maintenance services.
  • Incentive Applications: To assist with federal and Iowa solar tax credits or net metering programs.
  • Website Improvement: To analyze usage data and enhance clearpaths.cc functionality and user experience.
  • Marketing: To send promotional materials (e.g., newsletters, solar savings tips), with your consent where required. You may opt out at any time by emailing [email protected].
  • Legal Compliance: To comply with applicable laws, such as tax reporting or consumer protection regulations.

3. How We Share Your Information

CLEAR PATHS LLC does not sell your personal information. We may share your information under the following circumstances:

  • With Our Supplier: We share necessary data (e.g., order details, system specifications) with Solar SME, Inc. to fulfill orders, process warranties, or provide technical support. Solar SME is contractually obligated to protect your information.
  • With Service Providers: We use third-party vendors for payment processing, website hosting, analytics (e.g., Google Analytics), and shipping. These providers are bound by confidentiality agreements.
  • With Utilities or Government Agencies: For net metering, grid connection, or solar incentive applications, we may share property and energy usage data.
  • Legal Requirements: If required by law, such as in response to a court order, subpoena, or regulatory request.
  • Business Transfers: In the event of a merger, acquisition, or sale of CLEAR PATHS LLC assets, your information may be transferred, with notice provided.

4. Data Security

We implement industry-standard measures to protect your personal information:

  • Encryption: Payment and sensitive data are encrypted using SSL/TLS protocols on clearpaths.cc.
  • Access Controls: Only authorized personnel, including CEO Monique Phillips Cunningham and designated staff, access customer data on a need-to-know basis.
  • Secure Storage: Data is stored on secure servers with restricted access, hosted by reputable third-party providers.
  • Supplier Compliance: Solar SME, Inc. adheres to strict data protection standards, ensuring your information is secure when shared for order fulfillment or warranty claims.

Despite these measures, no system is completely secure. We will notify you promptly at [email protected] or (925) 725-6525 in case of a data breach, as required by Iowa law.

5. Your Privacy Rights

Under the Iowa Consumer Data Protection Act (ICDPA) and other applicable laws, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations (e.g., warranty records).
  • Opt-Out: Opt out of marketing communications or data sharing for targeted advertising, where applicable.
  • Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise your rights, contact us at:
CLEAR PATHS LLC
1126 Loomis Ave, Des Moines, IA 50315
Email: [email protected]
Phone: (925) 725-6525

We will respond within thirty (30) days, as required by law.

6. Cookies and Tracking Technologies

Our website, clearpaths.cc, uses cookies and similar technologies to enhance user experience and analyze site performance:

  • Essential Cookies: Enable core website functionality, such as form submissions.
  • Analytics Cookies: Track usage patterns (e.g., via Google Analytics) to improve content and navigation.
  • Marketing Cookies: Deliver personalized ads, with your consent.

You can manage cookie preferences through your browser settings or the cookie banner on clearpaths.cc. Disabling cookies may limit website functionality.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined:

  • Customer Data: Retained for the duration of our business relationship (e.g., for warranty support, typically 10-25 years for solar products) or as required by law (e.g., tax records for 7 years).
  • Website Data: Usage data is retained for up to two (2) years for analytics purposes.
  • Deleted Data: Upon request, we delete data within thirty (30) days, unless required for legal or contractual purposes.

8. Third-Party Links

Our website (clearpaths.cc) may contain links to third-party sites, such as Solar SME, Inc. ([email protected]) or utility providers. We are not responsible for the privacy practices of these sites. Review their policies before sharing information.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will delete it promptly. Contact us at [email protected] if you believe this has occurred.

10. International Data Transfers

CLEAR PATHS LLC operates primarily in the United States. If data is transferred internationally (e.g., to Solar SME, Inc. in Texas for order processing), we ensure compliance with U.S. privacy laws and contractual safeguards.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Iowa, without regard to its conflict of laws principles. Disputes will be resolved through negotiation, mediation, or arbitration in Des Moines, IA, as outlined in our customer agreements.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on clearpaths.cc, and significant changes will be communicated via email to [email protected] or by phone at (925) 725-6525. The latest version applies to all interactions.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:
CLEAR PATHS LLC
1126 Loomis Ave, Des Moines, IA 50315
Email: [email protected]
Phone: (925) 725-6525
Attn: Monique Phillips Cunningham, CEO

We aim to respond within two (2) business days.